Last updated: 3 November 2026
Who we are
This policy explains how Safa Urja Utpadan Pvt. Ltd. (company registration number 164343/073/074), East Chitwan, Nepal, handles personal information through safaurja.com and the Safa Urja app. Contact us at i@safaurja.com.
App registration information
The app is currently available only to residents and businesses in Ratnanagar Municipality. To register, we ask for your:
- email address
- waste collection customer (card) number
- resident name or business name
- mobile phone number
- ward number and tole name
We ask for your agreement when you register. If you do not provide these details, we may be unable to create your account.
Information used in the app
The app may also hold profile, household, family member, house and house owner information, payment history, complaints and feedback.
Information from the website
- Forms and messages: the details you send us, such as your name, phone number, email address and message.
- Cookies and analytics: cookies needed for the site and Google Analytics information about how the site is used.
- Approximate location: your IP address may be sent to FreeIPAPI to estimate whether you are near Chitwan so we can recommend the app. Your browser may remember the yes-or-no result for up to 7 days. We do not use GPS for this and do not save your exact location.
- Other services: WhatsApp, Facebook and other linked or embedded services handle information under their own policies.
Why we use information
- Confirm that you are eligible and create your account.
- Provide collection information and operate app features.
- Manage service records, payments, complaints, feedback and support.
- Keep the website and app secure and improve them.
- Meet legal, municipal or contractual duties.
We use personal information only for the purpose explained when it was collected, unless you agree to another use or the law allows or requires it.
Who may receive information
We do not sell personal information. We may share only what is needed with Sabhriti Solutions, our app developer; hosting, analytics, email and location service providers; Ratnanagar Municipality where needed for the service; and authorities where the law requires it. Some providers may process information outside Nepal. Where your specific consent is required, we will ask for it.
How long we keep information
We keep information while your account or service is active, and afterwards only as long as needed for service records, disputes, security or legal duties. We then delete it or make it anonymous.
Your choices and account deletion
You may ask to see or correct your information, withdraw consent, or delete your app account and related information. Email i@safaurja.com from your registered email address. We may need to confirm your identity. If the law or a legitimate service record requires us to keep certain information, we will tell you what is kept and why.
Security and children
We use reasonable safeguards, but no online system is completely secure. App accounts are intended for adults responsible for a household or business. Contact us if you believe a child has given us personal information.
Legal basis and changes
This policy was prepared with reference to Nepal’s Individual Privacy Act 2075, Individual Privacy Regulation 2077, and Apple and Google app privacy requirements. We will update this page when our practices change.